Why is my Verizon Fios service not working?
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Verizon Fios:
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In the last three months, how would you rate Verizon Fios?
3.02 out of 5 13,448 ratings
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Problems in the last 24 hours
The graph below depicts the number of Verizon Fios reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Verizon Fios. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Verizon Fios compensate me for the outage?
Verizon Fios outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Verizon Fios and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Verizon Fios has sometimes offered some customers credits and other compensation for the inconvenience.
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Most Reported Problems
The following are the most recent problems reported by Verizon Fios users through our website.
Internet (61%)
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Wi-fi (13%)
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TV (12%)
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Total Blackout (7%)
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Phone (4%)
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E-mail (3%)
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Live Outage Map
The most recent Verizon Fios outage reports came from the following cities:Waldorf, Ashburn, East Newark, Burke, Woodbridge, Pittsburgh, Quakertown, Paterson, Norfolk, Cambridge, Washington, D.C., Midlothian, New York City, Glenolden and Cliffside Park.
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| City | Problem Type | Report Time |
|---|---|---|
 Waldorf | Total Blackout | |
| Ashburn | TV | |
| East Newark | Internet | |
| Burke | Total Blackout | |
| Woodbridge | Wi-fi | |
| Pittsburgh | TV |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
- Ken (@arlvawvbkl) reported
@Verizon help me understand pricing for Fios TV. Called in to remove services , phone, DVR and limit channels. Instead of paying less the bill jumps $30. Trying all packages and combinations never reduces the bill. Is this by design ?
- Soca Nick (@SocaNick) reported
After paying a whole year of $40 per month for only 300Mbps* , I wonder if @Verizon will be able to finally fix @verizonfios and VZW account 🤔🤔🤔Time for me to switch to @GetSpectrum * = 300 Mbps by hardwire connection only 🙄🙄🙄
- purpose (@linnetwm) reported
@VerizonSupport We ended the fios service on Nov. 3rd 2022, it was due on December 3rd 2022 and was returned on January 2nd 2023 at the Verizon in Fair Oaks Mall, Fairfax, VA.
- Dingus Squatford Jr. (@GCRDE72001) reported
@MrB902010 Piss poor letting the bouncers push them back like they're FIOs
- 4Kim🇺🇸🇯🇵🇰🇷🌏 (@4gang) reported
@VerizonSupport Verizon technician installed 1Gig FIOS yesterday and the internet is very unstable. 1Gig subscription but wireless speed is 300 to 400mbps even when 6ft from the Verizon router. Verizon said there is no problem and they cannot help me. Now I have no internet. Why?
- JODY 🖤 (@Chewy2x) reported
@verizonfios yall service sucks, im going back to xfinity !! & don't even think i'm bouta pay my bill either, you ****** better get it back in blood
- RodolfoDelgado (@delgadorodolfo) reported
Verizon Fios outage, Anyone? #verizon #fios #nyc @VerizonSupport Mine went away, and I’m seeing many more are having the same issues. Help, please? I was in the middle of meetings! 🫢
- ChrisyLou25 (@ChrisyLou25) reported
@FiosFrontier it is extremely difficult to get a live person on the phone to assist. Your chat feature sends me in circles. I want to speak to someone about my bill, and you’re not even open on Saturday mornings? Never had this issue with Verizon FiOS.
- Lizzie (@elizzosaurusrex) reported
Optimum is worse than Cox which is a level of bad I didn't know existed. My internet goes out multiple times per day but it's my only option bc the house isn't hooked up for Fios
- Kirk Blackman (@KirkBlackman) reported
@NBCSWashington What's up with your FIOS feed (poor qulaity & glitchy) of the Capitol hoops Challenge?
- Rik (@upiwor) reported
@ChrisNowinski1 @danawhite @TBSNetwork Can this network be blocked in a FIOS cable system. I would like to prevent children from watching it.
- ChrisyLou25 (@ChrisyLou25) reported
@FrontierCorp it’s extremely difficult trying to get a live person on the phone to review my billing options. Your live chat is a joke and keeps sending me in circles. And now you’re not even open on Saturdays? Never had this issue with Verizon FiOS.
- Bill Landers (@billybedlam18) reported
@unclerickybeast @verizonfios @Verizon is the worst
- Verizon Support (@VerizonSupport) reported
@kingnotaliban Here to help. Is it home service such as FIOS or Verizon Wireless cellular service? -David
- Dylan (@dilkas12) reported
The amount of times I’ve already had to contact Fios due to issues connecting my router to I can’t redeem the promotions I got bc their website won’t work is ridiculous… and I’ve only had service a week.. @verizonfios @VerizonSupport
- Brown $kin Bapi 🇭🇳 (@Bapiiiiiiii) reported
@GhostofOSJ Yea that’s exactly what I’m paying did the basic for $50 and NBAtv joint for $15 I ain’t complaining was paying damn near $200 wl wifi and cable wl Fios **** was two much after 12 months and I don’t even watch tv like that unless it’s sports 90% of the time
- Crispy (@crispytaytortot) reported
@DemonicTwiter @Xcaliber_009 I truly miss my AT&T Fiber. Same speeds you mentioned with Verizon Fios. Never any downtime either.
- Matija (@Mataji__) reported
@verizonfios stop playing Everton games on TV. They are not good anymore no one wants to watch that depressing ****
- Gehan Dabare (@gehandabare) reported
@GetSpectrum you need more people at your stores. 45mins and counting to swap out a bad modem c'mon - @verizonfios please come soon!
- 💕♐️💕 (@babyfacebless1) reported
Verizon Is Terrible As Sh(t!!! No Different Than Optimum!!! Ain’t Nothing Fios Fast Good Service! Live Up To Your Name And Stop Over Charging Customers🖕🏾🖕🏾🖕🏾🗑🗑🗑 No I Won’t Talk To Y’all 🤮. #verizon #verizonfios @Verizon @VerizonSupport @VerizonNews
- Maureen E Ritter (@MoeR6156) reported
@MissCassie909 FIOS and XFinity are just as bad or worse. Cut the cord. There are many free apps and channels.
- Soca Nick (@SocaNick) reported
@VerizonSupport I've been paying $40 monthly for a whole year when they said it would be $29 if I combined FIOS + VZW. I've made several attempts via customer service. Verizon Home says VZW needs to fix it. VZW says Verizon Home needs to fix it. I gave up
- 🦋♡ Bri ♡✨ (@brirenaexo) reported
Verizon Fios is THE worst!!! @verizonfios y’all are horrible and your employees can’t keep their word. Switching over asap
- J Neil ジェームズ (@jamesneilrox) reported
Do you use @GetSpectrum internet? Did you know their price went up by $5? 💸Yeah I didn’t either. Check your bills people, and switch to @verizonfios if you want to save some money and prob get better service too.
- Bernadette Jefferson (@Bernade70371025) reported
@verizonfios you gotta love working from home with your high verizon internet bill ONLY for the service to go out 2 DAYS IN A ROW jeopardizing your job! THANKS VERIZON I WANNA BE UNEMPLOYED!!!
- ItsLos (@RegularKel) reported fromBrooklyn, New York
EVERY KNICK GAME THERES AN OUTAGE IN MY AREA @verizonfios
- Corey Johnson (@CoreyJo65860440) reported
@Trevornoah Just went through this yesterday for an add-on for @DirectStreamTV that was supposed to be cancelled when @Frontier couldn't get my fios internet service up and running. How am I going to stream with no cable? Now it's 3-5 days for a refund for something I never even got!
- roger (@wooderfuzz) reported
@_piccone We switched to FiOS and have significantly better service, way more features, for around 70 dollars less. Could have been 100-120 less if we didn't like some of the other services.Non monopoly areas are the best
- Satish Sharma (@ChhibbaSharma) reported
@johnrobertsFox @verizonfios Verizon customer service is organized crime syndicate
- Demonic_Bob (@DemonicTwiter) reported
@Xcaliber_009 @crispytaytortot I am so fortunate to never of had to deal with bad internet where I live. Verizon Fios has been legit. 800 to 900 download and upload. I know I know overkill with a ping of 10 or less most of the time. 🤯🤯
