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The latest reports from users having issues in New York City come from postal codes 10021, 10004, 10118, 10011, 10003, 10001, 10002 and 10128.
Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Verizon Fios:
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In the last three months, how would you rate Verizon Fios?
3.02 out of 5 13,448 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Verizon Fios reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Verizon Fios. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Verizon Fios users through our website.
Internet (61%)
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Wi-fi (13%)
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TV (12%)
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Total Blackout (7%)
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Phone (4%)
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E-mail (3%)
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Live Outage Map Near New York City, New York
The most recent Verizon Fios outage reports came from the following cities:East Newark, New York City, Cliffside Park, The Bronx, Brooklyn, Newark, Hoboken, Jersey City, Queens, East Orange, Staten Island, Hasbrouck Heights, Kearny, Belleville and Secaucus.
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| City | Problem Type | Report Time |
|---|---|---|
 East Newark | Internet | |
| New York City | Internet | |
| Cliffside Park | TV | |
| The Bronx | Internet | |
| Brooklyn | Internet | |
| Newark |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- CJCsnake🇺🇸🦅🇺🇸🦅 (@CharlesConte3) reported fromBelleville, New Jersey
@DigiDestined13 @VerizonSupport @verizonfios A total disaster. How could anyone ok this garbage update
- 💜💛Leen💜💛 (@Lushluv_) reported fromBrooklyn, New York
Trying to switch from terrrible optimum to FIOS, but my husband keeps saying no! 😩 Unfortunately I gotta back him in this one, cause I ain’t paying that bill. 😩 But @optimum has the worst WiFi I’ve ever used. 😩Basically, I pay for services I don’t receive
- billy hickey (@billyhickey5) reported fromManhattan, New York
@VerizonSupport @verizonfios been trying to open a trouble ticket now for over an hour, was told an agent would call me back when available. Yes you called back and I been listening to music for last 30 min. #verizonservicesucks
- Paul Giacomino (@giaco1025) reported fromQueens, New York
Verizon Fios is the worst service in the ******* world
- ®obocop (@robE_rob) reported fromBrooklyn, New York
Optimum is the worst internet I feel like I ever had. Every other day it’s going out middle of the day multiple times a day. About to cancel it and just get Fios & I don’t want that again either 😒
- Paul Giacomino (@giaco1025) reported fromQueens, New York
Again shoutout to how God awful Verizon Fios is. ******* awful.
- Anthony Curtis (@AnthonyCurtis68) reported fromManhattan, New York
@_ErikaLeigh My FiOS in NYC is up and fine. No issues.
- Giancarlo Cordon (@giancordon) reported fromElizabeth, New Jersey
@OptimumHelp - how much longer do we need to deal with Internet Drops? It’s been WAY too long and nothing... OH but let us be behind on a bill and THERE youre right on top of cutting our service! 😒And no, Im not gonna DM you so you can respond 3 days later...FIOS here I come!
- William Landa (@BabeBro) reported fromManhattan, New York
@verizonfios it really sucks you have no service here in Harlem, NY for home 😔
- Chip Clausen (@ChipClausen) reported fromQueens, New York
@Verizon @verizonfios #badcustomerservice why is it so difficult to reach a live agent...what is your corporate address so I can write a complaint letter to your CEO...
- Stringer Bell|The Rogue Agent (@SinatraShotcha) reported fromBrooklyn, New York
Man @verizonfios needs to hurry up and get in my area, I would never have these problems if they were in this building.
- Matthew Kabel (@MattKabel) reported fromBrooklyn, New York
@VerizonSupport is there a FiOS internet outage in zip code 11209?
- CJCsnake🇺🇸🦅🇺🇸🦅 (@CharlesConte3) reported fromBelleville, New Jersey
@verizonfios @DigiDestined13 Your new update is so aggravating to use it borders on insanity. Who is the idiot that okayed this . Spending all this money for this garbage. Please fix or myself and family will be switching providers.
- Paul Giacomino (@giaco1025) reported fromQueens, New York
@VerizonSupport I get it’s an automated response whenever they say Fios sucks but GO AWAY. You guys are impossible to deal with.
- Hyperion (@HyperionPD) reported fromNewark, New Jersey
Goodbye @optimum your service is trash and your customer service & tech support is worthless. Hello @verizonfios!
- Martin Mundzik (@MartinMundzik) reported fromQueens, New York
@verizonfios how dare you charge me twice for one router?!? You’re about to lose a long standing customer. Someone was supposed to call me back and yet no one called me and you have re added the $330 charge. During a pandemic! Worst company ever!!!!!!
- teri in new york (@terinewyork) reported fromManhattan, New York
@verizonfios is there an outage? help
- Ian Fette (@ifette) reported fromHoboken, New Jersey
@verizonfios Brandi on Verizon’s Twitter team thankfully got me back online. Pretty crappy this happened, phone support is closed on the weekend... thank god for the team checking Twitter.
- adriana 🍁 (@adriana_shae) reported fromEdgewater, New Jersey
@verizonfios always having the worst time trying to start services at a new location #why
- StephenHensley (@StephenAHensley) reported fromManhattan, New York
@verizonfios no landline for over two months!!!!! Wtf is going on? No answers, no updates!! Please get this moving. Elderly person in the home that relies on the phone.
Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
- Ken (@arlvawvbkl) reported
@Verizon help me understand pricing for Fios TV. Called in to remove services , phone, DVR and limit channels. Instead of paying less the bill jumps $30. Trying all packages and combinations never reduces the bill. Is this by design ?
- Soca Nick (@SocaNick) reported
After paying a whole year of $40 per month for only 300Mbps* , I wonder if @Verizon will be able to finally fix @verizonfios and VZW account 🤔🤔🤔Time for me to switch to @GetSpectrum * = 300 Mbps by hardwire connection only 🙄🙄🙄
- purpose (@linnetwm) reported
@VerizonSupport We ended the fios service on Nov. 3rd 2022, it was due on December 3rd 2022 and was returned on January 2nd 2023 at the Verizon in Fair Oaks Mall, Fairfax, VA.
- Dingus Squatford Jr. (@GCRDE72001) reported
@MrB902010 Piss poor letting the bouncers push them back like they're FIOs
- 4Kim🇺🇸🇯🇵🇰🇷🌏 (@4gang) reported
@VerizonSupport Verizon technician installed 1Gig FIOS yesterday and the internet is very unstable. 1Gig subscription but wireless speed is 300 to 400mbps even when 6ft from the Verizon router. Verizon said there is no problem and they cannot help me. Now I have no internet. Why?
- JODY 🖤 (@Chewy2x) reported
@verizonfios yall service sucks, im going back to xfinity !! & don't even think i'm bouta pay my bill either, you ****** better get it back in blood
- RodolfoDelgado (@delgadorodolfo) reported
Verizon Fios outage, Anyone? #verizon #fios #nyc @VerizonSupport Mine went away, and I’m seeing many more are having the same issues. Help, please? I was in the middle of meetings! 🫢
- ChrisyLou25 (@ChrisyLou25) reported
@FiosFrontier it is extremely difficult to get a live person on the phone to assist. Your chat feature sends me in circles. I want to speak to someone about my bill, and you’re not even open on Saturday mornings? Never had this issue with Verizon FiOS.
- Lizzie (@elizzosaurusrex) reported
Optimum is worse than Cox which is a level of bad I didn't know existed. My internet goes out multiple times per day but it's my only option bc the house isn't hooked up for Fios
- Kirk Blackman (@KirkBlackman) reported
@NBCSWashington What's up with your FIOS feed (poor qulaity & glitchy) of the Capitol hoops Challenge?
