The map below depicts the most recent cities in the United States where Verizon Fios users have reported problems and outages. If you are experiencing problems with Verizon Fios, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Fios users affected:
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Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Washington, D.C., DC | 181 |
| Philadelphia, PA | 164 |
| Brooklyn, NY | 125 |
| New York City, NY | 101 |
| Baltimore, MD | 30 |
| Pittsburgh, PA | 28 |
| Newark, NJ | 28 |
| Jersey City, NJ | 25 |
| The Bronx, NY | 22 |
| Arlington, VA | 20 |
| Herndon, VA | 20 |
| Richmond, VA | 20 |
| Fairfax, VA | 18 |
| Virginia Beach, VA | 17 |
| Ashburn, VA | 16 |
| Louisville, OH | 16 |
| Queens, NY | 15 |
| Staten Island, NY | 14 |
| Alexandria, VA | 14 |
| Buffalo, NY | 13 |
| Boston, MA | 13 |
| Wilmington, DE | 12 |
| Oklahoma City, OK | 12 |
| Plymouth Meeting, PA | 11 |
| Westville, NJ | 11 |
| Norfolk, VA | 10 |
| Birmingham, AL | 10 |
| Atlanta, GA | 9 |
| Silver Spring, MD | 9 |
| Reston, VA | 9 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Fios Issues Reports
Latest outage, problems and issue reports in social media:
Ken (@arlvawvbkl) reported @Verizon help me understand pricing for Fios TV. Called in to remove services , phone, DVR and limit channels. Instead of paying less the bill jumps $30. Trying all packages and combinations never reduces the bill. Is this by design ?
- Soca Nick (@SocaNick) reported
After paying a whole year of $40 per month for only 300Mbps* , I wonder if @Verizon will be able to finally fix @verizonfios and VZW account 🤔🤔🤔Time for me to switch to @GetSpectrum * = 300 Mbps by hardwire connection only 🙄🙄🙄
- purpose (@linnetwm) reported
@VerizonSupport We ended the fios service on Nov. 3rd 2022, it was due on December 3rd 2022 and was returned on January 2nd 2023 at the Verizon in Fair Oaks Mall, Fairfax, VA.
- Dingus Squatford Jr. (@GCRDE72001) reported
@MrB902010 Piss poor letting the bouncers push them back like they're FIOs
- 4Kim🇺🇸🇯🇵🇰🇷🌏 (@4gang) reported
@VerizonSupport Verizon technician installed 1Gig FIOS yesterday and the internet is very unstable. 1Gig subscription but wireless speed is 300 to 400mbps even when 6ft from the Verizon router. Verizon said there is no problem and they cannot help me. Now I have no internet. Why?
- JODY 🖤 (@Chewy2x) reported
@verizonfios yall service sucks, im going back to xfinity !! & don't even think i'm bouta pay my bill either, you ****** better get it back in blood
- RodolfoDelgado (@delgadorodolfo) reported
Verizon Fios outage, Anyone? #verizon #fios #nyc @VerizonSupport Mine went away, and I’m seeing many more are having the same issues. Help, please? I was in the middle of meetings! 🫢
- ChrisyLou25 (@ChrisyLou25) reported
@FiosFrontier it is extremely difficult to get a live person on the phone to assist. Your chat feature sends me in circles. I want to speak to someone about my bill, and you’re not even open on Saturday mornings? Never had this issue with Verizon FiOS.
- Lizzie (@elizzosaurusrex) reported
Optimum is worse than Cox which is a level of bad I didn't know existed. My internet goes out multiple times per day but it's my only option bc the house isn't hooked up for Fios
- Kirk Blackman (@KirkBlackman) reported
@NBCSWashington What's up with your FIOS feed (poor qulaity & glitchy) of the Capitol hoops Challenge?
- Rik (@upiwor) reported
@ChrisNowinski1 @danawhite @TBSNetwork Can this network be blocked in a FIOS cable system. I would like to prevent children from watching it.
- ChrisyLou25 (@ChrisyLou25) reported
@FrontierCorp it’s extremely difficult trying to get a live person on the phone to review my billing options. Your live chat is a joke and keeps sending me in circles. And now you’re not even open on Saturdays? Never had this issue with Verizon FiOS.
- Bill Landers (@billybedlam18) reported
@unclerickybeast @verizonfios @Verizon is the worst
- Verizon Support (@VerizonSupport) reported
@kingnotaliban Here to help. Is it home service such as FIOS or Verizon Wireless cellular service? -David
- Dylan (@dilkas12) reported
The amount of times I’ve already had to contact Fios due to issues connecting my router to I can’t redeem the promotions I got bc their website won’t work is ridiculous… and I’ve only had service a week.. @verizonfios @VerizonSupport
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