Verizon Fios Outage in Reston, Virginia (2024)

The latest reports from users having issues in Reston come from postal codes 20191, 20190 and 20194.

Verizon Fios is a bundled broadband internet access, telephone, and television service that operates over a fiber-optic communications network with over 5 million customers in the United States.

Problems in the last 24 hours in Reston, Virginia

The chart below shows the number of Verizon Fios reports we have received in the last 24 hours from users in Reston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Verizon Fios. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Verizon Fios users through our website.

1. 

   Internet (61%)

2. 

   Wi-fi (13%)

3. 

   TV (12%)

4. 

   Total Blackout (7%)

5. 

   Phone (4%)

6. 

   E-mail (3%)

Live Outage Map Near Reston, Fairfax County, Virginia

The most recent Verizon Fios outage reports came from the following cities:Ashburn, McLean, Fairfax, Rockville, Great Falls, Oakton, Reston, Herndon, Gaithersburg, Sterling, Leesburg, Falls Church, Vienna, Potomac and Centreville.

City	Problem Type	Report Time
Ashburn	TV	3 hours ago
McLean	Total Blackout	yesterday
Fairfax	Wi-fi	2 days ago
Rockville	Internet	2 days ago
Great Falls	TV	2 days ago
Oakton	Internet	3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Verizon Fios Issues Reports Near Reston, Virginia

Latest outage, problems and issue reports in Reston and nearby locations:

• Seth "Podchain" Lessans (@TujuMaster) reported 2 minutes agofromGaithersburg, Maryland

  The install/repair team at @verizonfios are absolutely dumb. A service call for signal issues outside of the house has turned into a “I don’t know anything about TiVo” situation. I’m just asking to check the signal from the ONT to the splitter.

• Lauryn Ertekin (@MrsLauryn_Ert) reported 11 minutes agofromRose Hill Estates, Maryland

  @verizonfios New generation router that was supposed to be better, is worse than our old one from Verizonfios. It has been centralized in the home, isn’t hidden, and troubleshot, but every single WiFi connected device competes and/or just has bad connection period, including the 3 TV boxes

• Pete Pets (@PdPets) reported 12 minutes agofromLeesburg, Virginia

  @jprice9227 @disneyplus @verizon Torture. Signed up for their gigabit internet plan, had to fight with them for 3 months straight and still am to get the price right that I agreed to. Brutal customer service and their user interface online is a joke. @verizonfios

• Chris Gordon (@ByChrisGordon) reported 13 minutes agofromOakton, Virginia

  @VerizonSupport I already said I did…It’s not odd. It’s common. It’s happened for months and FiOS tech support gives me so much runaround I leave it. Now it’s unusable.Tried Cat 6 and Cat 8. Going into USB-C adapter. Yes I’ve checked the speed computer to computer with the adapter/cables

• Brock Campbell (@bwcamp17) reported 15 minutes agofromIdylwood, Virginia

  @VerizonSupport Trying to login to pay fios bill

• Ali Nelson (@AliPenguinz) reported 20 minutes agofromChantilly, Virginia

  @JackieOL1015 @verizonfios We dropped them last year and never looked back. They suck.

• Semi-Evolved Caveman (@mckracker) reported 26 minutes agofromNorth Bethesda, Maryland

  @verizonfios i hate the new "last" button. It WAS a nice, quick, one-touch method of switching between two games or shows. Now, it's really not any better than selecting the channels manually. Stupid! Change it back right now!! I didn't give y'all permission to mess with stuff

• daphne zweifel (@DaphneZ2015) reported 27 minutes agofromFloris, Virginia

  @verizonfios amazing that you have a major outage in a neighborhood now in day 2 & your customer service people cannot explain when the outage started, when it will be resolved FOR REAL THIS TIME. I had to push 3 calls for the cause of the outage-Be PROACTIVE in talking to us!!!

• Jeff Neuman (@jintlaw) reported 29 minutes agofromWolf Trap, Virginia

  Make that 2 hours, 7 minutes on hold with @verizonfios. And remember folks I pay for premium support!

• Patrick Sullivan (@PW_Sullivan) reported 29 minutes agofromMerrifield, Virginia

  @verizonfios Moving Saturday, selected the 14th for stop service. Didn’t expect it to be at 4am, you guys should maybe put in an option for people to select a time. Tech support apparently can’t turn it back on.

• Gene Brown (@gene2598) reported 35 minutes agofromGaithersburg, Maryland

  @hansvestberg Sir, can you please tell me why we’ve been billed for our requested FIOS speed upgrade since May but have never received the actual upgrade in speed? Your cust. service keeps telling us they will investigate and call back, but never call back. @VerizonSupport

• Satish Gattadahalli (@SGattadahalli) reported 36 minutes agofromReston, Virginia

  @VerizonSupport there is a Verizon fios outage in 22182 Vienna, VA. What is the estimated time for restoration. There is no tv, phone, or internet

• Bobby H 🇭🇰 (@Bobbsled_) reported 39 minutes agofromLeesburg, Virginia

  @VerizonSupport Fios service. Equipment was supposed to arrive today but it apparently hadn’t shipped yet.

• Shannon (@SCUBA_Shannon) reported 40 minutes agofromOakton, Virginia

  @ryanlm92 @verizonfios Well I left Verizon for Cox and had to come back cause their router doesn’t work well with the VPN for my job (disconnects). Now I’m stuck with really bad TV issues but “ok” internet. I just can’t win. Unfortunately those are my only two options here at my condo. 😖

• Jeff Neuman (@jintlaw) reported 40 minutes agofromWolf Trap, Virginia

  @verizonfios - been on hold now for 1 hour 42 minutes listening to the same hold music. Supposed to be participating in a virtual conference but have a complete outage. #fiosfail.

• DonIrvine (@DonIrvine) reported 43 minutes agofromCashell Estates, Maryland

  @sleon @zoom_us @verizonfios @wmata They’ve cut back their service a lot.

• Chris (@authentic1064) reported 51 minutes agofromChantilly, Virginia

  As a public service I am retweeting this. I thought my Fios experience had been destroyed until I saw this!

• Stefan Raab (@sbraab) reported 55 minutes agofromSouth Riding, Virginia

  Good thing @Verizon FIOS works well because every time I try to change my service they make me want to run away screaming. Today, I’ve been bouncing around the @VerizonSupport chat for hours with no answers. In the meantime I’m stuck paying outrageous expired contract prices.

• That Consumer (@ThatConsumer) reported 58 minutes agofromLeesburg, Virginia

  I can’t begin to express how utterly disappointed & angry @verizonfios makes me on an almost daily basis. In the last week alone my connection dropped more times than it EVER did in 10 YEARS on @CoxComm. Today alone I had to reset ONT & router twice. Horrible.

• Satish Gattadahalli (@SGattadahalli) reported 59 minutes agofromReston, Virginia

  @verizonfios we have fios outage in 22182. No internet, phone, or tv. What is the estimated time for restoration. It has been more than 2 hours.

Verizon Fios Issues Reports

Latest outage, problems and issue reports in social media:

• RG (@RG25476667) reported 29 seconds ago

  @Verizon No customer service on the bill; link to wireless bill takes me to fios page where I can't access wireless acct. No way to access wireless acct. Doesn't recognize my acct # but can't make new acct bcos already have acct. Would you like to be paid or not?

• John Stritzinger (@doublesnow33) reported 53 seconds ago

  And the FIOS/CBT model for video doesnt work when the competition has been on hybrid fiber for 25 yrs and already paid for their investment.... VZ and ATT have to come to grips with buying unbundled elements from their competitors in some cases... because CMCSA has a lot of glass

• An Honest Con Man (@AnHonest_ConMan) reported 4 minutes ago

  @VerizonBusiness You're a billion dollar company and the Fios website may be the worst site ever. Many links do not work when clicked. It's terrible. Also why is customer service so terrible? Getting a human is nearly impossible.

• Angelica Martinez (@angmartinez2014) reported 6 minutes ago

  @VerizonSupport We received a $100 gift card with our Fios service and placed an order for an Apple HomePod Mini, which never came. It was attempted to be delivered, then shipped back to the return center, and we’ve received no correspondence about a refund or replacement

• Ashish Soni (@Ashish_S0ni) reported 6 minutes ago

  @verizonfios PATHETIC PATHETIC PATHETIC PATHETIC CUSTOMER SERVICE I WANT TO TALK TO SOME BILL AND THE AUTOMATED SERVICE REBOOTED MY ROUTER NONSENSE

• Saiza (@SaizaJem) reported 7 minutes ago

  @verizonfios Terrible customer service. Got disconnected twice over phone & online chat

• Cheryl (@Cheryl29511072) reported 9 minutes ago

  @chrispratt23 I’m so excited we have tickets for Sunday!!! We get it free on our cable HBO Max (Verizon Fios) but I really want to support the theaters due to covid.

• Verizon Support (@VerizonSupport) reported 18 minutes ago

  @toldbyjay Thank you for taking time to reach out to us today, we appreciate it. We will be happy to help. Is this regarding a Verizon Wireless service or a Verizon FiOS service? *SXS

• Rent'em Spoons (@Taa_stee) reported 19 minutes ago

  @arieella_ I had a full blown convo with a Fios tech after my issue was resolved. 🥺

• LORD 🅖 (@SachetTheG) reported 19 minutes ago

  F&$k you .@comcast & .@Xfinity and your garbage service. I can’t wait to have .@verizonfios again at my new place next week.