Patient Access Coordinator - UI Patient Access Center
University of Iowa Iowa City, IA
Security verification
University of Iowa Iowa City, IA
6 days ago
See who University of Iowa has hired for this role
University of Iowa Iowa City, IA
6 days ago
See who University of Iowa has hired for this role
Security verification
Save job
Welcome back
Sign in to save Patient Access Coordinator - UI Patient Access Center at University of Iowa.
- Report this job
The Patient Access Coordinator will provide leadership in the UI Patient Access Center (UI PAC) and assist with the coordination and administration of outpatient clinical scheduling in the UI PAC and UI Health Care.
- This position is eligible to participate in hybrid work. Hybrid work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.
Responsibilities
- Provide leadership in the UI Patient Access Center. Provide functional supervision to scheduling and support staff members, under the direction of the Patient Access Manager.
- Schedule patient appointments and provide phone coverage to meet business needs.
- Overbook appointments as needed. May have additional levels of access as assigned.
- Assist in managing, coordinating and directing scheduling services.
- Assist in assuring the compliance of tasks, compliance goals, and patient satisfaction expectations.
- Assist in activities related to scheduling system upgrades.
- Complete special projects or implement pilot programs as directed by supervisor.
- Serve as a collaborator with many departments at UI Healthcare including but not limited to: leadership teams in each department, PFS, HCIS Epic teams as well as many others.
- May analyze, monitor and report data, information and reports.
- May perform other duties as assigned.
- Serve as first point of contact for scheduling and support staff.
- Maintain an effective working relationship with faculty, staff, students and across multiple UIHC support departments.
- Review, respond and resolve requests and issues from staff and patients.
- Monitor Cisco and assign/reassign the daily work of staff based on business needs
- Support the work and strategic goals of the UI Patient Access Center.
- Host and attend meetings at the discretion of your manager.
- Train new staff and retrain existing staff as needed.
- Assist with the development and implementation of policies and practices to improve services for the UI PAC.
- Help communicate and ensure compliance with new policies, guidelines, or expectation changes and initiatives.
- Identify any issues and look for efficiencies within our electronic scheduling systems and other processes.
- Assist the Patient Access Manager by providing functional supervision over scheduling and support staff including training, scheduling and assigning work, establishing work priorities, and managing ELMS timecard requests.
- Assist the Patient Access Manager on the performance of staff. May assist with performance evaluations.
Required Qualifications
- A Bachelor’s Degree or the equivalent combination of education and experience.
- Typically 1 – 3 years administrative experience.
- Excellent written and verbal communication skills.
- Knowledge of patient scheduling, scheduling workflows, and electronic scheduling systems.
- Proficiency in working and understanding computer spreadsheet and database applications.
- Experience directing the work of employees in a leadership role.
Desired Qualifications
- Knowledge of the University of Iowa Hospitals and Clinics policies, procedures, and regulations.
- Ability to be self-directed and demonstrate excellent judgement in prioritizing multiple projects and assignments.
- Commitment to customer and employee satisfaction.
- Ability to facilitate positive outcomes by collaborating and working in a team environment, establishing and meeting/exceeding department objectives and deadlines.
- Experience working in a contact center environment.
- Proficiency in Microsoft applications including OneNote, Excel, and Word. Experience in utilizing and understanding Tableau reporting tool.
Application DetailsIn order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and education verification. For additional questions, please contact kaitlin-luoma@uiowa.edu
Additional Information
- Classification Title: Patient Access Coordinator
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Work Modality Options: Hybrid within Iowa
Compensation
- Pay Level: 4A
- Starting Salary Minimum: $44,429
- Starting Salary Maximum: Commensurate
Contact Information
- Organization: Healthcare
- Contact Name: Kaitlin Luoma
- Contact Email: kaitlin-luoma@uiowa.edu
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Higher Education
Referrals increase your chances of interviewing at University of Iowa by 2x
See who you know
Get notified about new Access Coordinator jobs in Iowa City, IA.
Sign in to create job alert
Similar jobs
-
Remote Patient Service Agent
Remote Patient Service Agent
Anne Arundel Dermatology
Linthicum Heights, MD
See AlsoHow to Enable and Use Remote Desktop on Windows 7 [Guide]University of Iowa hiring Patient Access Manager - UI Patient Access Center in Iowa City, Iowa, United States | LinkedInUniversity of Iowa hiring Support Services Specialist- Perioperative Services 100% in Iowa City, Iowa, United States | LinkedInUniversity of Iowa hiring Cancer Education Programs Coordinator - Cancer Center in Iowa City, Iowa, United States | LinkedIn -
Patient Care Coordinator
Patient Care Coordinator
The US Oncology Network
Portland, OR
-
Patient Care Coordinator
Patient Care Coordinator
Hanger, Inc.
Spring, TX
-
Patient Care Coordinator Bariatric Clinic - Remote | WFH
Patient Care Coordinator Bariatric Clinic - Remote | WFH
Get It Recruit - Healthcare
Phoenix, AZ
-
Patient Care Coordinator
Patient Care Coordinator
HearingLife
Lakewood, CO
-
Patient Experience Representative I (Patient Access, 40 hrs/wk, Days)
Patient Experience Representative I (Patient Access, 40 hrs/wk, Days)
Boston Children's Hospital
United States
-
Patient Care Coordinator
Patient Care Coordinator
HearingLife
Clackamas, OR
-
Patient Care Coordinator
Patient Care Coordinator
HearingLife
San Clemente, CA
-
Patient Care Coordinator
Patient Care Coordinator
HearingLife
Great Neck, NY
-
Patient Service Representative
Patient Service Representative
Neighborhood Health Center of WNY, Inc.
Buffalo, NY
-
Patient Care Coordinator
Patient Care Coordinator
Compass Health Center
Silver Spring, MD
-
Patient Care Coordinator
Patient Care Coordinator
Hanger, Inc.
Casa Grande, AZ
-
Patient Coordinator (Medical Receptionist - Full Time) - Upper East Side
Patient Coordinator (Medical Receptionist - Full Time) - Upper East Side
Schweiger Dermatology Group
Manhattan, NY
-
Patient Service Center Representative II - Remote | WFH
Patient Service Center Representative II - Remote | WFH
Get It Recruit - Healthcare
Frisco, TX
-
Patient Care Coordinator
Patient Care Coordinator
Hanger, Inc.
Denton, TX
-
Patient Service/Front Desk Coordinator
Patient Service/Front Desk Coordinator
MyEyeDr.
Bridgeport, WV
-
Patient Service/Front Desk Coordinator Part Time
Patient Service/Front Desk Coordinator Part Time
MyEyeDr.
Towson, MD
-
Patient Care Coordinator
Patient Care Coordinator
Pacific Medical, Inc.
Tacoma, WA
-
Patient Care Coordinator
Patient Care Coordinator
Smile Brands Inc.
Santa Ana, CA
-
Patient Care Coordinator
Patient Care Coordinator
Keta Medical Center
New York, NY
-
Patient Services Representative II, Pediatrics Urgent Care - Part Time
Patient Services Representative II, Pediatrics Urgent Care - Part Time
Sutter Health
Palo Alto, CA
-
Patient Service/Front Desk Coordinator
Patient Service/Front Desk Coordinator
MyEyeDr.
Elkton, MD
-
Patient Care Coordinator I - Clinic
Patient Care Coordinator I - Clinic
Fred Hutch
Seattle, WA
-
Patient Service/Front Desk Coordinator
Patient Service/Front Desk Coordinator
MyEyeDr.
Brookline, MA
-
Patient Care Rep
Patient Care Rep
Sonrava Health
Houston, TX
-
Patient Care Rep
Patient Care Rep
Sonrava Health
Houston, TX
-
Patient Care Rep
Patient Care Rep
Sonrava Health
Houston, TX
People also viewed
-
Patient Care Coordinator
Patient Care Coordinator
VitalCheck Wellness
Clearwater, FL
-
Patient Services Coordinator
Patient Services Coordinator
Emory Healthcare
Atlanta Metropolitan Area
-
Patient Service/Front Desk Coordinator
Patient Service/Front Desk Coordinator
MyEyeDr.
Jackson, MI
-
Patient Care Coordinator
Patient Care Coordinator
Early Medical
United States
-
Patient Care Coordinator
Patient Care Coordinator
Unio Health Partners
Rancho Santa Fe, CA
-
Patient Care Coordinator
Patient Care Coordinator
Unio Health Partners
Rancho San Diego, CA
-
Patient Service/Front Desk Coordinator Part Time
Patient Service/Front Desk Coordinator Part Time
MyEyeDr.
Birmingham, AL
-
Patient Care Coordinator
Patient Care Coordinator
Unio Health Partners
Escondido, CA
-
Patient Care Coordinator
Patient Care Coordinator
Smile Brands Inc.
Rockwall, TX
-
Patient Care Coordinator
Patient Care Coordinator
Hanger, Inc.
Louisville, KY
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub