Top 2,439 Reviews From Legit AAA (2024)

Customer ServiceStaff

The reason it took so long is because the night before we had a massive hail storm (golf ball to baseball-sized hail) and thousands of people had their vehicles towed. The tow truck driver Manuel was amazing! He called when he was on his way, he explained everything thoroughly, he had my vehicle hooked up within minutes, and sent pictures when he dropped it off. I would definitely recommend AAA to my family and friends!

Staff

I bought AAA premium package for myself, my Husband and each of my service trucks. I can’t be more grateful I did!! They’ve rescued us out of several situations. My Husband was in a ditch in his Big work truck and they got him out in minutes, I was broke down in Wyoming by myself and they came and towed me back to Denver! They’ve brought me tires, gas and jumped me when my battery was dead. Never have they charged me for any of the services they provided. I can’t recommend them enough! Thanks AAA

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Customer ServicePunctuality & SpeedStaff

I ran over a 4x4 (think deck post) and it ruined two tires on the right side of my car while driving on Interstate 85 in North Carolina on my way back to Virginia. It took the dispatcher quite a while to get a location for me, but eventually service showed up. A very nice fellow who, unfortunately, forgot to check the rear right tire. As a result, we drove 35 miles to the AAA service station dragging a flat rear tire that ended up dissolving into rim by the time we arrived at our destination. He pretty much accepted full responsibility and **, facility manager at the station at 3505 Westgate Drive, Durham, NC was fantastic. I called him constantly and he was very receptive and even helped lead me through the beginning parts of the damage claim. This was handled fairly and quickly. AAA paid for a sizable chunk of the fee, and I was surprised and pleased. It was a good experience.... after a really bad one.

Customer ServiceStaff

I recently had my beautiful little vintage Lexus towed by AAA. They were extremely helpful, sent a flatbed from Brown towing Co and a very helpful and experienced driver came to my rescue. I had lost power right at the intersection of Broughton Road and RT 88 during rush hour and barely made it off the road. Travis ** was the driver's name. He was extremely careful with my vehicle putting in on the flatbed and taking it off at Knoll Automotive in Pleasant Hills. Also a very kind woman called me from AAA after our initial conversation to check on me to see if I was safe. I have been a AAA member most of my life and I will say this has been the best experience I have ever had with them. I would highly recommend them.

Customer ServiceStaff

AAA's app was easy to follow. It only took 30 minutes for a tow truck to arrive. Jose, my driver was extremely friendly and got my car on his truck within a matter of minutes. I did not need to follow him to Benson's Wheel Alignment and Service because he already knew where they were located and was willing to hand them my car key and save me a trip. Jose was trustworthy and the moment he pulled out of my driveway I received a call from AAA making sure everything went well, which it did. I was extremely satisfied with the overall service and Jose my driver.

Customer ServiceStaff

I recently had a problem with my Car and called for assistance. I was told help was on the way. After 3 hours, and speaking with 3 people, no one came to assist me. One dispatcher hung up on me. Worse experience ever.

Customer ServiceCoverageStaff

This is the lowest review I can give. When we signed up for AAA we explained that it was for our sprinter van that we used for traveling. We were told that there was no problem and that it would be covered. Three years later we were 3 hours away from our home and we blew a brake line. We called AAA for a tow to a repair shop. They told us that they wouldn't cover it and hung up on us. They wouldn't even offer any kind of assistance. Think twice before you have any dealing with this company.

Customer ServicePunctuality & SpeedStaff

I called AAA customer service and the woman who answered was an idiot and thought that 3 volts was a good reading and I could just have it charged back to full use. I asked for a supervisor and it was another woman who was just as dumb. What possible sense would it make to give me a free new battery on a battery that still had valid life left in it but not if the battery is completely shot? So I had to pay the dealership to put in a new battery. That's what you get from this scumbag company for 25 years as a customer.

Customer ServicePunctuality & SpeedStaff

I called AAA and was told I would need to Google a place for the tow truck driver to take my car. I got a flat in another county than where I live and didn't know where anything was there. After speaking to a supervisor they gave 3 different places to call that also closed within 30 minutes of them giving me the information (because it was now 554 PM and my car was not where it should have been). Luckily for me the tow truck driver understood and got everything taken care of with getting my car to the mechanic. AAA was absolutely no help and unwilling to go out of their way in anyway possible even though it took over 5 hours for them to get someone on site.

Customer Service

I have AAA since 2010. Yesterday I call the tow service at 10:40 pm and I wait for 3 hours and they never come. I called and reschedule the service for today at 8:30 am. It is 11:15 and they didn't came yet. The worst service ever!! NOT RECOMMENDED!!!!