Top 1,287 Reviews From Legit AAA Auto Insurance Buyers (2024)

Claims Handling

The adjuster handling my accident claim is truly understanding and empathetic. Given my deep affection for my car, which I consider more than just a vehicle, it's crucial to have someone who appreciates the emotional connection I have with it. They navigate the process with care, acknowledging my sentiments and ensuring that my concerns are addressed with sensitivity and understanding.

Customer ServiceStaff

I am dealing with the death of my sister. She had AAA so I need to make sure she was not later on any payments. It was a slow day so they got me right in. For states the gentleman working the reception area was very attentive to my needs so I went to the back office with one lady, sorry I can’t remember her name. She was not 100% sure what I needed so she called over Shannon **. Between the two of them they got me in the right direction. Shannon made the experience very light, something that I needed after working with the other agencies. When I left out of their office, I had a smile on my face and I realized how great people really are to the team at the AAA office in Orville. Thank you and especially thank you to Shannon and her coworker that got me going in the right direction. Thank you

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Staff

Kevin reached out to me, introduced himself and explained how there is no reception in that particular area but he can help out unlocking the vehicle and transporting boys part way. Since he knows everyone in the area, he also made arrangement with lodge owners to keep car there and In addition to this, he also suggested locksmith service that opened its doors on Sunday morning, when all other shops and dealerships were closed. I never realized how tight of a community it is and his connections played a huge role in resolving the whole situation. His kindness knows no boundaries and he guided me on best options the whole way through. If anyone needs roadside assistance in North Shore Area, I'd highly advice Kevin's services!

Claims HandlingStaff

The fact that I am taking the time out of my busy day to create an account here and write this review comes from just how impressed I continue to be with AAA. I have them for both Home Insurance and Auto Insurance. Been with them for 28 years. In the last two years my daughter has been in two car accidents, and dealing with AAA has been a great experience both times. The people they hire are excellent communicators (and easy to understand, which I hate to say has become rare in today's world - I am all for diversity but I need to be able to understand them), great follow-up, and they took care of the claim without penny pinching. I have not dealt with the home insurance side in a very long time, but if it's anything like the auto insurance side, I expect them to be equally as great to deal with.

Customer ServiceClaims Handling

I wish there was an option of ZERO stars. The worst Insurance company to have for your Auto insurance. 1- They increase your renewal premiums by more than 40% as soon as you file a claim. 2- The renewal premium goes up even if you are a passenger in a friend's vehicle and your friend has an accident, For the love of God I couldn't figure out why and how can your insurance go up if it is NOT your fault or it's not your vehicle. Just unbelievable. 3- They add additional charges to your premium even after you pay your renewal in full every term. I have called AAA 20 times to understand why they are adding new charges to my premium even after I made my full payment. No satisfactory response even after 20 calls and then suddenly they send you a cancellation of insurance bill. Please find another Auto insurance for peace of mind and fair prices.

Customer ServiceClaims HandlingCoverageStaff

Eric from the 2nd Auto Shop where they are trying to fix my car said the damage of my car consists with the accident. The adjuster Jasmine ** is of no help. She told me to speak to Nicole ** the appraiser. She is straight out rude and unprofessional. She told me she didn’t want to hear anything about this case and before she ended the call told me to speak to Larry **. I don’t know but it seems to me that AAA is calling me a fraud, a liar when all I’m trying to do is get my car fixed, but to no avail the claim is being denied. So now they don’t leave me no choice than to get a Lawyer.

Customer Service

I took auto insurance from AAA Carolinas in early 2023 and on 2nd renewal I decided not to continue. Reason; the worst customer service, not responding to inquiries. I will not recommend AAA Carolinas insurance to my friends and family. I am AAA member from last 25 years with no complaints of roadside assistance.

Customer ServiceClaims HandlingStaff

I am thoroughly disappointed with AAA Auto Insurance. I had high expectations given their reputation, but my experience has been nothing short of frustrating. First, their customer service is atrocious. I spent hours on hold just to speak to a representative who was not only rude but also completely unhelpful. When I finally filed a claim, the process was a nightmare. They dragged their feet every step of the way, requiring excessive documentation and multiple follow-ups. It took over a month to get my claim processed, and even then, the payout was significantly lower than what was fair given the extent of the damage. To make matters worse, my premiums inexplicably increased after the claim, despite their promise that filing wouldn’t affect my rates. Overall, AAA auto insurance has been a huge letdown, and I would not recommend their services to anyone. Save your money and time.

Coverage

If you want to have loads of mail sent to you from life insurance then this is a good deal for you. I repeatedly have requested they stop sending me life insurance adds - I get these 1-2 times per week. Their company is no more than a platform for getting your info and then spamming the heck out of you. I hate this company. I tried using their travel department and it's only good if you book one of their vacations, it's really no help whatsoever. This is a joke.

Customer ServiceStaff