Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,194 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Chicago, Birmingham, Portland, Palatine, Woodinville, Champlin, Berkeley, Oakland, Renton, Fresno, Alameda, Sparks, Las Vegas, Sacramento and Rancho Cordova.
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| City | Problem Type | Report Time |
|---|---|---|
 Chicago | ||
| Birmingham | Internet | |
| Portland | Internet | |
| Palatine | Total Blackout | |
| Chicago | Internet | |
| Woodinville |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- SofiaSweet ❣️ Chicago/North Shore & FMTY (@sofiasweetxo) reported
@Xfinity @XfinitySupport The problem is I have to keep contacting support instead of the support correcting the issue.
- Xfinity Support (@XfinitySupport) reported
@cathie_lawson We have a great way to see "recently watched". Hit the Xfinity Button then Saved then For You and then scroll down to Recently Watched. -Danny
- Mark Harris (@itismarkharris) reported
I'm convinced hell is a never-ending text chat with an Xfinity agent who can't spell common words convincing you that they don't need to send a human to fix the service you pay hundreds of dollars for.
- Tallyhawk (@Ta11yhawk) reported
Wait. It's my connection. Damn it @Xfinity this is twice in 3 days and couldn't happen at a worse time.
- Ricky Ocampo ✨ (@soyrickyocampo) reported
My internet, which is Starry, is down. The common area internet, which is Comcast, is down. Crying.
- Amy Maclean (@MACcable) reported
700GB is avg. monthly data usage of a Comcast broadband customer who doesn't take video.
- JALEN HURTS QB1 (@Biiiigpoopguy) reported
@Xfinity sucks fat ****. My internet cuts out for no reason at least once a day, I’ve called so many times and they don’t do **** but tell me to restart my router
- Gunner (@gungun4u2no91) reported
@Orioles, the masn/Comcast deal, was the worst broadcasting deal in history. Most of your fan base can't even watch the team they love. Get on the same page as the ravens.
- Don Green (@donmgreen) reported
Xfinity Support@XfinitySupport YES, reply in DM only
- 104-5 The Zone 📻 (@1045TheZone) reported
With the @Xfinity mobile app, did you know you have full capability to find & fix connection issues with a few short steps? You're able to check for surrounding internet outages, too! #Xfinity #ad
- Crystal King (@LoveCrystalJae) reported
@Xfinity told me they'd call me back by 8 am regarding my wrongfully disconnected wifi. It's 10:22 am and no one has called and I still don't have wifi. I can't believe this is how they treat loyal customers whose accounts are in good standing
- Neal (@Turning3010) reported
@comcastbusiness Comcast down again because they are morons. Scheduled routine maintenance during business hours! Whatever you do, avoid Comcast business and Xfinity for business internet service. It's simply not worth it
- Larry Shenk (@ShenkLarry) reported
Comcast customers continue to have WIFI connection issues today where I reside. Verizon customers, no problem. Just saying.
- Amy Maclean (@MACcable) reported
Comcast posts 1Q23 broadband customer net additions of 5,000, wireless adds 355,000 and a net video loss of 614,000 subscribers.
- Derykk 🏳️🌈🏴☠️🐒 (@derykk_) reported
Of course @comcast sends me a notice that I'm almost over my tiny monthly data cap, AGAIN. This means I can't install #StarWarsJediSurvivor because I'll literally be charged $50 from Comcast. **** data caps. I pay for 1200mbps, only ever get 800... and it's asymmetrical. #suck
- Mister Cellophane (@imperfector) reported
@Xfinity Hey, my bill with you went up 50% with no previous notice. I've been trying to contact an agent to get this fixed, and all your channels are useless. I need support asap.
- Alepa (@alepa3000) reported
@rmbantista @sfpelosi @XfinitySupport More than 12 hours with no service In Broward Fl. I have not only my house service with Xfinity but also my office. We could no collet from our patients. It is being a nightmare. Thank god we do not our cell phones with them but with T-Mobile
- sofa. (@SoCalSophia) reported
bruh why has Xfinity have so many damn outages lately 😤
- The Face of Toxicity (@Legendary_JT) reported
I'm starting to believe Xfinity purposefully puts bad equipment in their self install kits, so you have to pay for a tech to come out.
- Charles Max Wood | chuck@topenddevs.social (@cmaxw) reported
So tired of @Xfinity. I've had 2 technicians come out to my house and my internet still flakes out ALL THE TIME.I've tried calling and also using their chat help and it keeps putting me through the troubleshooting to reboot my modem. Then, I get kicked back to do it again.
- RM Bantista (@rmbantista) reported
@sfpelosi @XfinitySupport When my cable has problems, we sometimes have switched to xfinity stream ap installed on the tcl roku tv which works fine. Have also had good results with streaming xfinity on my desktop computer, though it does stop me doing anything else on that screen.
- Krisdee (@crysdxD) reported
My dumbass went to @Xfinity for my cell service and now that xfinity won't fix my wifi issue, guess who's phone doesn't work without wifi? Thanks Xfinity. My bill is due in 3 days, think they'll have issue taking my money??
- Purple Yoshi (@purpleyoshigirl) reported
Having Xfinity issues again 🙄
- Sandy Jo 🇺🇸❤🇺🇦💙💛 (@LoftenSandy) reported
@Xfinity It's your crappy service that don't knowwhy I continue to pay for it. Constantly on ad off the wifi. Everytime I look at my phone!!! I know it's not @Samsung phone. And if it is the phone, I got it from you!!!
- Caitlyn Carlson (@carlson_cait) reported
Last night there was a massive Comcast outage that caused our show to freeze during an Xfinity ad, and I feel like that deserves some kind of prize?
- Alepa (@alepa3000) reported
@rektdot @Xfinity Yes. In Broward Fl. I have not only my house service with Xfinity but also my office. It is being a nightmare. Thank god we do not our cell phones with them.
- Dustin Pewsey (@DPewsey) reported
Well look at that! Still no service yet! They contacted me immediately after my tweet. And I officially took all of my equipment back yesterday. I'm done waiting for @Xfinity and @XfinitySupport. I will gladly wait for the new fiber optics from @FrontierCorp and save my money!
- Esteban (@SRSBoston) reported
@Dadlifetv_ Still stuck with mediocre comcast over old lines throughout my town in southeastern MA. I guess I need to go a little further south east to join you with that fiber down in RI. Is it Verizon?
- mae (@maeq_q) reported
@minaweeb xfinity is The Worst
- assumezero (@assumezero1) reported
@1045TheZone @Xfinity Do we get paid for fixing Xfinitys issues for them?
