MySantander Banking: Das neue Online Banking & Mobile Banking (2024)

FAQs

Is there currently a problem with Santander Online Banking? ›

User reports indicate no current problems at Santander UK

Santander offers current accounts, savings, investments, loans, credit cards and other financial products. Clients can access their Santander accounts through online banking and mobile banking apps.

If you're having trouble getting into Online Banking, you may be using an outdated internet browser.

Make sure you have cleared temporary internet files and cookies and your browser has extensions and add-ons disabled. If needed, also try restarting your device and router, and try a wired connection.

If you find yourself being locked out of online banking (even though you know your password is right!), it could be caused by not properly logging out the last time you accessed your online banking via the mobile app or web browser.

The error message “Account Temporarily Unavailable” could mean there is a connection issue or the site has been taken down for maintenance. If you close the site and reopen it the message will usually go away, and you can continue with your transaction.

Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft. Each situation requires specific actions to unfreeze the account.

Online banking is at risk of cybersecurity threats that could expose confidential and sensitive financial information of the customer. Hackers use various tactics like phishing attacks, malware, and ransomware to gain unauthorized access to accounts.

There is suspicious activity related to your bank account, such as unusual spending patterns or spending in unusual locations, unusually large transactions, and an unusually high frequency of transactions. You have debts to your creditors.

Restart your phone: A simple restart can often resolve minor software glitches that might be affecting the app's functionality. Clear app cache and data: Go to your phone's settings, find the list of installed apps, locate the Santander banking app, and clear its cache and data.

The main reasons accounts get blocked:

Suspected fraud. Lack of use. Suspicious transactions. Disputes with your bank.

What happens when Online Banking is locked? ›

If your online banking is locked, there must be a reason. It could be that your balance is negative, and your local branch could tell you what your debits were. It could be that you deposited a check that was no good. Maybe you overdrew your account by not entering an ATM withdrawal.

You can contact the call centre of the concerned Bank of the concerned branch of the Bank. Unblocking of User ID requires authorization by a competent officer of the branch to avoid any fraudulent activities. Please therefore, communicate with the branch.

If your card payment is declined, the retailer may not have updated their functionality to allow this authentication to take place, which means you may need to check if they offer an alternative payment method. To learn more about these checks, please visit our Strong Customer Authentication page.

Banks look at consumer reports like ChexSystems to vet potential account holders and identify high-risk applicants. If your banking history shows bad checks, overdrafts or fraud, you may have trouble opening an account online. If this happens, consider second chance bank accounts to rebuild a positive banking history.

Any leakage of information regarding your password or pin number and banking transactions can allow computer hackers to gain access to your bank account, which is the most common internet banking problem. This can even lead to unauthorized and criminal transactions being conducted without your knowledge.

Online Banking has a new look

When you log on, you'll notice that the Online Banking log on screens look different to before. We've got a new design and we've made it easier for you to log on. You'll now only need your Security Number and Personal ID to log on. You won't need Image and Phrase anymore.